Support

Spin The Plates

Common questions

Where is my data kept?

On your device. There is no account and no cloud sync, so deleting the app erases your plates. Open Profile → Backup and tap Save a backup to keep a copy of your own — worth doing before changing devices.

How do I move to a new iPhone or iPad?

Save a backup on the old device, get the file to the new one (iCloud Drive, AirDrop or email), install Spin The Plates, then use Profile → Restore from a backup. Choose Merge to keep what is already there, or Replace to take the file as-is. Then tap Restore purchases to bring your subscription across.

What does a backup file include?

Your plates, spins, commitments, reflections, settings and any plate context you typed. It does not include your mentor conversations, which are held on our server for the installation that created them, or your subscription, which comes from Apple through Restore purchases.

I'm not getting my daily nudge

Check that Use AI suggestions and Daily personal nudge are both on in Profile, and that notifications are allowed for Spin The Plates in iOS Settings. Tap Send a test nudge to confirm delivery right away.

Can the mentor add things to my plates?

No, by design. It can only suggest. Nothing is scheduled or marked done unless you do it.

How do I stop sharing anything with AI?

Turn AI off for a plate in that plate's AI context screen, or switch Use AI suggestions off entirely in Profile. To erase what the server holds, delete the plate, or use Delete all data.

What do I get for free, and what needs Pro?

The organiser is free and unlimited: as many plates as you like, any rhythm, commitments, reminders and your weekly reflection. The free plan also includes a small monthly allowance of AI actions so you can try the personal side. Plates Pro raises that allowance, adds the daily personalised suggestion, and unlocks multi-week reflection trends.

What counts as one AI action?

One suggestion or one mentor reply. Profile shows how many you have left this month, and the count resets at the start of each month.

I subscribed but the app still says free

Tap Restore purchases in Profile, and check you are signed in with the Apple ID that bought the subscription. If it still does not appear, email us and we will look into it.

How do I cancel Plates Pro?

Subscriptions are managed by Apple: iOS Settings → your name → Subscriptions. Cancelling leaves your plates and history untouched, and the organiser keeps working on the free plan.

Something broken, or an idea?

Email rpmentor@gmail.com. Telling us your device, your iOS version and what you were doing makes it much quicker to fix.